Support & help

Plans and subscription

How much does HelloFox cost? There are three monthly plans: - Plus (Basic): A$5.99, 30 voice minutes - Premium (Advanced): A$9.99, 60 voice minutes - Super (Ultimate): A$17.99, 120 voice minutes

All plans include the same features and 120 minutes of Live Translate text mode. Minutes reset on your subscription date each month. Photo translation is free, even without a subscription.

Is there a free trial? Yes. Every plan starts with a 1-week free trial with 20 voice minutes. You can have one free trial per person (Apple allows one per subscription group). If you cancel at least 24 hours before the trial ends, you won't be charged.

How do I cancel? Subscriptions are handled by Apple or Google. Cancel in your App Store or Google Play account settings, under Subscriptions. Deleting the app or your HelloFox account does not cancel the subscription.

What if I need more voice minutes? Upgrade to a bigger plan in Me → View plans. There are no add-on purchases.

How do upgrades and downgrades work? An upgrade starts straight away, and the store charges only the prorated difference for the rest of the period. On Apple, a new billing period starts with the new plan's full minutes. On Google Play, your billing date stays the same; minutes you've already used this period still count, and your limit rises straight away. A downgrade starts on your next renewal date.

Are voice minutes shared between features? Yes. Live Translate voice mode, voice chat and the wake-up briefing's HelloFox voices all use the same monthly voice minutes. The phone's built-in voice for the wake-up briefing is free.

Do unused minutes carry over? No. Minutes reset on your subscription date each month.

Voice usage

What counts as voice time? Two things, counted in seconds: - the length of each recording sent for speech recognition (from when the mic opens until it closes) - the length of each spoken reply HelloFox reads aloud

Text mode in Live Translate (captions only) does not use voice minutes. It has its own 120 minutes of speech recognition per billing period (30 during the free trial), shown in the app.

Time spent waiting for an answer is not counted.

Does typing use my minutes? No. Typing, photo translation, ingredient scanning and the other photo features don't use voice minutes. Photo translation, ingredient scan and calorie photos share 30 photos a day instead.

Will I be warned before I run out? Yes. You'll get a reminder when you've used 80% of this period's minutes, another when 5 minutes are left, and a message when they run out. If you upgrade, these are based on your new plan's total.

What happens when my minutes run out? The app shows the plan screen. Voice stops until your next renewal date or until you upgrade. Typing and photo features keep working. If your minutes run out while HelloFox is answering, it finishes that answer first.

Why did the mic stop listening? The mic closes automatically after 10 seconds of silence. Tap the button again to keep talking.

Sign-up and sign-in

How do I sign up? Enter your email address. We'll email you a 6-digit code from support@hellofox.app. Enter the code in the app. There's no password.

I didn't get the code. Check your spam or junk folder. The code is valid for 10 minutes. You can ask for a new one after 30 seconds.

Calorie tracking

How does calorie tracking work? Take a photo of your meal for an estimate, or type it in. HelloFox shows today's total against your daily goal, your meals, and your 7-day and 30-day history and weight trend. You can turn on meal reminders, and you can email yourself a weekly summary.

How accurate are the estimates? They're approximate and for reference only. They're not medical or dietary advice. Check the food label where you can, and talk to a doctor or dietitian about your health needs.

Translation

What can HelloFox translate? - Live translation: two-way conversation translation that detects the other person's language automatically. Choose Voice (the translation is shown and read aloud; uses voice minutes) or Text (captions only, no sound; doesn't use voice minutes, up to 120 minutes a month). - Photo translation: take a photo of a menu, sign or label and HelloFox translates the text. Photo translation is free.

Which languages are supported? English, Simplified Chinese, Cantonese (Traditional Chinese), Korean, Arabic, Vietnamese and Spanish.

Can I rely on the translation? Use it as a helpful guide. For legal, medical or official matters, use a qualified translator.

Privacy

Who processes my voice and photos? - Voice is processed by Microsoft Azure Speech (Australia East region) to turn speech into text and to read replies aloud. - AI features (translation, photo translation, ingredient scan and calorie estimates) are processed by Google Gemini.

We don't keep your recordings or photos after your result is returned.

What do you store? - your email address (and phone number, if you chose to give it) - your voice usage - your calorie log, if you use it - referral records, if you use an invite code

Reminders and your saved birth date stay on your phone. We don't sell your data and we don't show ads. See the Privacy Policy for details.

How do I delete my account? In the app, go to Me → Privacy & data deletion. You can also email support@hellofox.app.

Invite friends

How do invite rewards work? Share your invite code from Me → Invite friends. A friend counts once they become a paying subscriber (free trials don't count). At 5, 10 and 15 paying friends you get a one-month reward: one, two or three tiers up. Not subscribed? 5 = a month of Plus, 10 = Premium, 15 = Super. Tiers above Super add 120 voice minutes each (240 / 360 / 480).

Does a reward change what I pay? No. A reward only raises your voice minutes for that month. Your App Store or Google Play subscription, price and billing date stay the same.

Where do I see my progress? Me → Invite friends shows how many friends have subscribed, which rewards you've unlocked and when an active reward ends. The Me screen also shows an active reward.

Refunds

Can I get a refund? Purchases are made through Apple or Google, so refund requests go to them under their refund policies: - Apple: reportaproblem.apple.com - Google Play: Order history

Your rights under the Australian Consumer Law are not affected. If something isn't working, email us and we'll help.

Contact

Email support@hellofox.app.